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Privacy Policy

GOKO ("we", "us", or "our") respects your privacy and is committed to protecting the personal data of users of the GOKO Mower App (the "App") and our smart lawn mower robots. This Privacy Policy explains what information we collect, how we use it, how we share and protect it, how long we retain it, and your rights regarding this data.

1. Information We Collect

We collect information that is reasonably necessary to provide, maintain, secure, and improve the Services.

1.1 Account Information

• Account Information: When you register, we collect your phone number, email address, country or area code, and default nickname to create and manage your account.

1.2 Robot and Device Information

• Robot and Device Information: We collect device identifiers, hardware serial numbers, firmware versions, battery status, error logs, and sensor data from your connected lawn mower robot.

1.3 Map and Operational Data

• Map and Operational Data: To support mowing and navigation functions, our robots may generate spatial layouts, lawn boundary maps, and mowing routes using GPS, LiDAR, and collision sensors. This mapping and operational data is processed and stored to provide features such as mowing progress and map display in the App.

1.4 Location Data

• Location Data: To pair with the robot via Bluetooth, configure Wi-Fi, or enable anti-theft geofencing, we may access your mobile device's precise location (GPS) with your explicit permission.

You may control or revoke location permission through your mobile device settings. Disabling location permission may limit certain App features that require location access.

1.5 SMS Consent Data

• SMS Consent Data: When you separately opt in to receive SMS messages, we collect and store your mobile phone number, opt-in timestamp, IP address, and consent status for compliance and record-keeping purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To pair, connect, control, schedule, monitor, and manage your lawn mower robot, including viewing mowing maps and progress.
• Support & Maintenance: To diagnose technical issues, analyze error codes and device information, provide customer support, and maintain the Services.
• Software and Firmware Updates: To provide remote firmware updates and maintain the security, compatibility, and functionality of the robot and App.
• Security and Theft Prevention: To monitor potentially unauthorized movement of your lawn mower and provide security-related alerts and features.
• Service Improvement: To improve robot navigation, software features, mapping functions, service reliability, and user interface functionality using information reasonably necessary for these purposes.
• SMS Verification: To send one-time passwords (OTP), account verification codes, and account security notifications through SMS to users who have explicitly opted in where consent is required.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or lawful government requests.

3. Legal Basis for Processing

Depending on your jurisdiction, we may process personal data on one or more of the following legal bases where required by applicable law:

• Performance of a Contract: Processing information necessary to create and operate your account and provide the Services you request.
• Consent: Processing information where you have provided consent, such as certain precise location access or SMS communications where consent is required.
• Legitimate Interests: Processing information where reasonably necessary for purposes such as service security, fraud prevention, technical maintenance, and service improvement, subject to applicable law.
• Legal Obligations: Processing information where necessary to comply with applicable legal or regulatory obligations.

4. Data Sharing & Disclosure

We value your privacy and do not sell your personal data. We may share information only in the following circumstances:

• Service Providers: With trusted third-party providers that assist us with cloud hosting, customer support, and transactional messaging, including cloud infrastructure providers such as Amazon Web Services and SMS or email service providers. These providers process information as necessary to provide services to GOKO and are subject to appropriate confidentiality and security obligations.
• Legal Compliance: When required or permitted by applicable law, legal process, subpoena, court order, or official government request.
• Security and Protection: Where reasonably necessary to protect the rights, property, safety, security, or Services of GOKO, our users, or others.
• SMS Data: Mobile opt-in information, including your phone number and consent records, will not be shared with third parties for their own marketing or promotional purposes, or for purposes unrelated to delivering the SMS service to which you consented.

5. International Data Transfers

GOKO and its service providers may process or store information in countries other than the country in which you live. Where applicable law requires safeguards for international transfers of personal data, we will use appropriate legal, contractual, and technical safeguards.

The location in which information is processed may depend on the Services, service provider, technical requirements, and your region.

6. Data Security & Storage

• Security Measures: We employ reasonable technical and organizational security measures designed to protect your information against unauthorized access, loss, alteration, disclosure, or destruction. These measures include encryption technologies such as SSL/TLS for data transmitted between systems where applicable.
• Access Controls: Access to personal information is restricted to authorized personnel and service providers who reasonably need access to perform their responsibilities.
• Data Retention: We retain personal information only for as long as reasonably necessary to provide the Services, maintain security, comply with legal obligations, resolve disputes, and fulfill the purposes described in this Privacy Policy.

When information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable legal, security, and operational requirements.

6.1 Account Deletion

You may request deletion of your account and associated personal information at any time, subject to applicable law and legitimate retention requirements.

Deletion of your account may result in deletion or de-identification of associated account and operational data. Certain information may be retained where required by law, necessary to establish or defend legal claims, prevent fraud or abuse, maintain security records, or otherwise permitted by applicable law.

6.2 SMS Consent Records

SMS opt-in consent records, including timestamp, IP address, and consent status, are retained for a minimum of four years to comply with carrier and regulatory requirements, even after account deletion, except where a different retention period is required by applicable law.

7. Your Rights and Choices

Depending on your jurisdiction, including jurisdictions with privacy laws such as the GDPR or CCPA, you may have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your account and associated personal information, subject to applicable legal exceptions.
• Data Portability: Request a copy of certain personal information in a commonly used format where required by applicable law.
• Restriction or Objection: Request restriction of or object to certain processing where provided by applicable law.
• Withdraw Consent: Withdraw consent for processing based on consent, where applicable. Withdrawal does not affect processing that occurred before withdrawal.
• Location Permission: Opt out of precise location access by changing the applicable permission in your mobile device settings. This may limit certain smart features.
• SMS Opt-Out: Opt out of SMS messages at any time by replying STOP to a message received from us, where supported.

8. California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your information, you may have additional rights regarding your personal information, including rights to know, access, correct, delete, and obtain information about the categories of personal information collected or disclosed, as well as other rights provided by applicable law.

GOKO does not sell personal data for monetary consideration. We do not share SMS consent information with third parties for their own marketing or promotional purposes.

We will not discriminate against you for exercising privacy rights provided by applicable law.

9. European Privacy Rights

If you are located in the European Economic Area or another jurisdiction where similar data protection laws apply, you may have additional rights, including rights to access, correction, deletion, restriction, objection, data portability, and withdrawal of consent, subject to applicable legal conditions and exceptions.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

10. How to Exercise Your Rights

To request access, correction, deletion, or other privacy-related assistance, please contact us using the contact information provided below or through customer service in the App.

We may need to verify your identity before processing certain requests in order to protect your account and personal information. We will use information reasonably necessary for verification.

We will respond to valid requests within the time period required by applicable law.

11. Children's Privacy

Our products and App are not designed for or targeted at children under the age of 13. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Our Services are intended for users who are at least 18 years old or have reached the age of majority in their jurisdiction, as stated in the User Service Agreement.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, Services, technology, security measures, or legal obligations.

When we make material changes, we will notify users through the App or by other reasonable means where required by applicable law and will update the effective date shown at the beginning of this Privacy Policy.

13. Contact Us

If you have any questions, concerns, privacy requests, account deletion requests, or questions regarding our SMS messaging practices, please contact us at:

• Email: service@gokorobo.com
• Website: https://gokorobo.com/contact/